5-Year Warranty Coverage includes:

• Roof and Basement Leaks - Plumbing Leaks at Fixtures, Fittings, Interior Pipes
• Sewer Leaks
• Interior Gas Leaks
• Defects in Electrical Main Panel, Electrical Service Disconnect, Wiring, Switches and Outlets
• HVAC Coverage for the Compressor, Condenser Coil, Heat Exchanger and Thermostats

20-Year Warranty Coverage includes:

• Structural Defects in the Load-Bearing Elements of Your Home

Warranty coverage is subject to certain conditions and exclusions as defined by the warranty document provided when you purchased your home. Please refer to your document for specific details concerning your coverage and warranty items or Download the John Wieland 5 Year - 20 Year Warranty and coverage items.

A Note for John Wieland Homeowners: On this site, you will find information about our 5/20 warranty (the warranty currently provided on new John Wieland homes). If you are a John Wieland homeowner, you may find that your home is warranted under our previous 5/10, 2/10 or HBW warranty. Please refer to your warranty documents to verify the warranty provided for your home. If you have questions about your warranty coverage, please contact John Wieland Customer Relations.

• Download a copy of our online Home Care Manual
• Common Issues and Solutions
• Replacements and Upgrades

How do I know if an item is covered under my warranty?
A copy of our warranty is available online. If you are still unable to determine whether an issue is covered, please contact our Customer Relations department at 770-907-3400 or 866-252-2202 and they will advise you of possible coverage or have your Neighborhood Quality Manager call to review the issue with you. 

Who will contact me after I submit my request?
You will be contacted by a Neighborhood Quality Manager or a member of the construction team within 3 business days.

What if I already have items in a spreadsheet or list? Am I required to re-type these into an on-line request?
No. You can simply email the list to Customer.Service@jwhomes.com. Please be sure to include your name, neighborhood, address, contact number and lot number (if possible).

What if I simply need a referral for work not covered under the 5 Year – 20 Year Warranty?
Please contact our Customer Relations department at 770-907-3400 or 866-252-2202. If we cannot provide the information you need, we’ll have your Neighborhood Quality Manager contact you.

How do I request my One Time Interior Drywall Complimentary Touch-up?
Please complete the Touch-Up Service Request Form.  What if I need additional items addressed during my One-Time Interior Drywall Complimentary Touch-up?  Please complete a Standard Service Request Form for any additional items.

What if I’m not certain of what is causing the issue?
Please do your best to explain what you are experiencing and we will have your Neighborhood Quality Manager contact you to discuss some basic troubleshooting tips or solutions to common problems. 

If you need to request warranty service, please submit the appropriate service request below, and our Customer Relations team will be happy to assist you. Please understand that while we consider every request to be important, we reserve the right to classify service requests in order to provide the best possible service to all of our customers.

• Standard Service Request: For non-emergency warranty service requests.
• Touch-Up Request: To request your one-time interior drywall and trim courtesy touch-up.
• Emergency Service Request: For priority service requests; please see below for more information on additional emergency service contacts.

REQUEST EMERGENCY AND PRIORITY WARRANTY SERVICE

If you have an emergency in your home that requires immediate attention, please call our Customer Relations Team. Examples of emergencies include flooding, gas leaks, potential fire hazards, threats to your personal safety or having no heat in extremely cold temperatures.

During Standard Business Hours: (8 am to 5 pm EST): 770-907-3400 or toll free at 866-252-2202
After Standard Business Hours: 770-703-2365 or toll free at 888-703-2365 Calls after standard business hours will be routed to our answering service who will contact a member of our Quality Team to assist you.

We are also available to assist with priority requests. Examples of priority issues include a roof or basement leak that has not resulted in flooding, electrical problems resulting in loss of power or having one HVAC unit not operational in extremely hot or cold temperatures. For a priority request, please submit an Emergency Service Request or call our Customer Relations Team:

During Standard Business Hours: (8 am to 4 pm EST): 770-907-3400 or toll free at 866-252-2202
After Standard Business Hours: 770-703-2365 or toll free at 888-703-2365 Calls after standard business hours will be routed to our answering service who will contact a member of our Quality Team to assist you.

For questions about other items not covered in the warranty, please email Customer Relations. Inquiries include but are not limited to requests for design selections, blackline plan IDs and plat maps.  Please make sure to include your most up to date contact information including your name, address of the John Wieland home, phone number and email address.

Neighborhood Management Associates

Neighborhood Management Associates (NMA), a John Wieland Company, works closely with the Home Owners Association (HOA) Board of Directors to establish an efficient, successful homeowners association and to preserve the integrity of your neighborhood both visually and financially.  NMA offers comprehensive HOA services that include annuals budget preparation, financial report preparation, account receivables and payables management, administrative and legal assistance, association insurance assistance, vendor management, neighborhood committee organization and neighborhood website development and maintenance.

Click here to log into your neighborhood website in to pay dues, access request forms (closing letter, exterior change), request coupon books and to contact an NMA representative.

You can request a copy of your neighborhood bi-laws and covenants that define NMA and homeowner responsibilities by emailing nma@nma-atlanta.com.