Emergency & Priority Contacts
If you have an emergency in your home that requires immediate attention, we're here to help.
Examples of priorities: a roof leak or basement leak which has not resulted in flooding, electrical problems resulting in no power or having one HVAC unit not operational in extremely hot or cold temperatures.
Examples of emergencies: flooding, gas leaks, potential fire hazards, threats to your personal safety or having no heat in extremely cold temperatures.
For priority or emergency requests, please call our Customer Relations Department at 770-907-3400 for metro Atlanta or 866-252-2202 for the Carolinas, Tennessee and Kentucky.
If your request is an emergency that occurs after regular business hours, please call 770-703-2365 for metro Atlanta or 888-703-2365 for the Carolinas, Tennessee and Kentucky.
Your call will be routed to our answering service and they will contact a member of our Quality Team to assist you.
Please understand that we do consider every request to be important, but we reserve the right to classify requests in order to provide better service to all of our customers.
